Helping you through challenging times
We're here to help all our members, through the difficult times as well as the good.
Whether you're living with a physical or mental illness, a disability, or have experienced a sudden change to your circumstances and need a little help managing your account, there might be something that we can do to help you. Alternatively, we may be able to help you find the support you need.
Below we've listed some of the common circumstances where support may be required by our customers. Please click the links to see how you can get help.
We understand that sudden changes to your circumstances, such as the loss of income caused by a relationship breakdown or a lost job, or a recent diagnosis of a serious illness, can cause customers considerable concern and worry.
Sight or hearing loss
At Onefamily we understand the challenges faced by customers with reduced sight or hearing. That's why we have a range of options to help customers get the information they need.
Other health issues and disabilities
At 银河贵宾厅登录-银河澳门网-apple app store排行榜, we recognise that many customers benefit from support to overcome the impact of a physical or mental illness or a disability, including reduced mobility or dyslexia - even if the impact is only temporary.